We are so confident in the durability and robustness of our packs that we offer a "no questions asked" free repair service for 5 years from the purchase date, this is our No Worries Guarantee.
Our packs are Cactus tough, that’s why workmanship and materials are covered for the lifetime of the product. However, if you do manage to damage your pack due to a muppet moment, crush the buckles in your car boot or simply your pack gets ravaged by Keas, no worries we’ll repair it for free, no questions.
Guarantee applies to following packs:
T’s & C’s
Guarantee is valid for 5 years from date of purchase and only applies to original owner
Guarantee does not cover professional use eg. Excludes Cactus Pro-Team members
Guarantee applies to all applicable pack sales from 11 November 2016 onwards
Guarantee includes zips, buckles etc.
Does not affect purchase warranty (Cactus Tough Lifetime Warranty)
Standard fees apply for customisation service to product
All repairs must be carried out by Cactus Outdoor Ltd
All repairs will be carried out to a standard deemed acceptable by Cactus Outdoor Ltd
Excludes freight charges