SHIPPING

NZ orders:

Our standard service is a $10 track and trace courier anywhere in NZ, which takes 1-2 days from dispatch for urban areas, and up to 7 working days for RD deliveries. This is a flat rate for any sized order. Freight is free for New Zealand orders to be shipped to New Zealand addresses over $250.

Within New Zealand we use PBT couriers, so please don't use a PO Box shipping address as PBT don't deliver to PO Boxes. 

If you require overnight delivery (only possible to urban areas within NZ), please phone us on 0800 122 682 before 12noon and we will let you know the likely cost before confirming your order.


Australia:

Your parcel will be sent by courier and tracked, email or phone us on +64 3 374 9268 for details. Actual freight charges are based on weight and are shown when you enter your address in the checkout process.

Note that delivery may take a little longer than times stated for far flung places and during peak posting times, so if you are tight for time, email us or phone us on +64 3 374 9268 and we will check with our suppliers whether there is a better option.


Rest of the world:

Our standard service is an untracked airmail service, and delivery typically varies from 1-3 weeks from dispatch depending on location. If you would like your parcel sent by courier and tracked, contact us. Actual freight charges are based on weight and location and are shown when you enter your shipping address in the checkout process.

Note that delivery may take a little longer than times stated for far flung places and during peak posting times, so if you are tight for time, email us or phone us on +64 3 374 9268 and we will check with our suppliers whether there is a better option.


Cancellations, Returns and Refunds:

We offer a reduced risk online shopping experience. If what you received from us is not what you expected or does not fit, send it back to us unused with the original tags attached within 14 days and we'll either refund (including the freight charged on the initial order) or exchange depending on what you want to do. We'll cover the cost of sending out a replacement if you so choose.

The cost of your freight back to us is non-refundable (unless we’ve mucked up and sent you the wrong item, in which case we’ll refund you the costs of getting it back to us), so if you need more details about colours, fabrics etc., before you spend your hard earned dollars, drachmas or yen, just email us with your questions.

We'd suggest using track and trace courier when returning goods to us for your security as we cannot be responsible for returns that go missing, even though it will cost you more.

Note that customised items cannot be returned. If, when you receive your customised item(s), you find that you have made a mistake in your order, please get back to us to discuss options.

This returns policy applies only to online sales and only to the person who paid for the goods.  You must email us and let us know prior to returning the product. Note that unnecessary freight is costly both financially and environmentally, so please choose carefully.


Overseas Orders

Our shopping cart has options for you to set up different addresses, such as a billing address and a shipping address. It's important to note that we send all documentation with the parcel. We do this so that the parcel has a smooth journey through the freighting and customs clearance processes. It isn't possible to send products without these documents, sorry.

Some countries have import duties and taxes which are not covered by our freighting service. You will need to enquire about these in your country. Please don't ask us to write anything dodgy on the outside of a parcel like "gifts only", we just can't risk it! New Zealand Goods and Service Tax is not collected on sales to overseas customers. The prices shown on our website include GST until  you enter your shipping information.

There are some restrictions on which countries we ship to. If the country you wish to ship to is not shown on the list of available countries, please contact us.

All prices are shown in $NZD and all sales are billed in $NZD. If you are using an overseas credit card, your credit card provider may charge a small currency conversion fee. If you are concerned about how much this might be, we recommend you check with your credit card provider before placing your order.


Delivery:

Orders are normally shipped the next day, outside of weekends, however there may be delays in particularly busy periods or when there’s powder to be skied. If you need to ensure your order is received by a certain date, you’re best to add a note to your order in the comments field or contact us before placing your order and we’ll do our best to help you. cactus@cactusoutdoor.co.nz


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