LIFE TIME WARRANTY

 

CACTUS-TOUGH LIFETIME WARRANTY

Cactus made products are warrantied against workmanship and materials for the lifetime of the product. No receipt, no worries, the Cactus-Tough warranty covers the product, not the purchaser.

In a nutshell, Cactus makes premium quality, handcrafted products right here in New Zealand. We’re confident they won’t let you down. We believe in making stuff that will last and can be enjoyed for years and years.

Depending on the product, where and how often you use it, all products will eventually wear out over time. Although we don’t warranty wear and tear - we still believe in the longevity of a product so we offer a repair service to keep your Cactus gear going, and going, and going…

 



WARRANTY PROCESS

If you have a warranty or repair enquiry there are two options available. Both require your product to be scrupulously, meticulously, immaculately clean. Our staff will not touch them otherwise. Our precision machinery hates dirt so we'll have to send them back to you to be cleaned if your items turn up dirty...

  1. Drop in and see us at 90 Fitzgerald Ave (Chch) or 241 Thorndon Quay (Wellington)

  2. Email or call us on 0800 122 682 or +64 3 374 9268 or just write out your full contact details, a description of the problem, and pack it up and return it to us directly using a tracked and/or insured freight method.

In either case we'll assess the product, determine if it is a warranty issue and either perform the repair or contact you to discuss the options.

We don't cover the cost of new zips as we don't make them. They're YKK zips so they shouldn't break but if they do we will happily replace them for a charge.